Sales and Retention Agent

  • Austin
  • Permanent
  • Tue Feb 14 19:37:23 2017

The HT Group is hiring Customer Relations employees for a client in North Austin. Terrific benefits and growing company, with daily perks including coffee bar and lounge area. The ideal candidate will have experience in customer service, sales, and/or retention. Call center experience a plus! Please submit your resume in Word format for consideration.


Customer Relations – North Austin

$13.60/hour+Commission (average of $21/hour)

Direct Hire

Must be available for the hours below. 40 hour work week assigned

Monday-Saturday: 6am-10pm Sunday: 6am-10pm

Full Time

Benefits

  • Full time hours (40 hours)
  • 6 weeks of paid training
  • Weekly contests and incentives. Fun, team-oriented culture.
  • Annual potential of $60K+ with bonuses
  • Robust benefits like Medical, Dental, Vision, Pension, Matched 401(k) and Discounted cable, phone and Internet services offer after 1 month

Responsibilities

  • Assisting inbound calls with troubleshooting issues in call center environment
  • Retain customers from disconnecting their current service and meet metrics
  • Investigate problems and track reasons for current issues
  • Take ownership of client questions and concerns
  • Educate customers on competitive pricing information
  • Assist the customers with their current user experience
  • Diffuse irate customers with strong listening skills
  • Identify issues, save and resell the value of products and services

Requirements

  • 2-4 years of customer service, sales, and/or retention
  • Must have previous sales experience meeting goals and/or quotas
  • Call center experience preferred
  • Must have strong job history and great attendance from previous employment
  • Strong Microsoft Office skills
  • Passion for assisting customers via phone and email
  • Ability in objection handling techniques and ability to deal with rejection Bachelor’s degree preferred, high school diploma required

Please submit your resume in Word format for consideration.