Call Center Agent-Medical Center

  • Austin
  • Permanent
  • Tue Mar 14 13:58:54 2017

Are you:
Seeking an opportunity to prove yourself?

Then this is YOUR career!

Work here, be more than a number or set of metrics. Join a small team that truly cares about the work they do and the people they are helping. No sales, no escalations, no script. Training provided for the right person.

You will be with a small group, but the company you work for is area-wide! In fact, it is one of the larger companies in town, and has been in Austin over 60 years. Tons of room to grow and flourish here!

This position is Temp to Hire, with full benefits once hired.

Switchboard Operator/Scheduler

Full Time, Open Availability Preferred


Benefits and Perks upon Hire:

  • Heath, Dental, and Vision
  • Life Insurance
  • Employee Assistance Program
  • 401k with company-match contributions
  • PTO/Illness Days
  • Paid Vacation
  • Training Opportunities
  • Inter-departmental advancement
  • Discounted Gym/Daycare/Grocery Memberships

Call Center Agent Responsibilities:

  • Answer incoming calls, greeting callers, providing information, transferring calls as necessary.
  • Direct inbound calls to appropriate staff/department.
  • Schedule patient diagnostic appointments, surgeries, or medical consultations.

Call Center Agent Requirements:

  • High school diploma or G.E.D.
  • 1-3 years of related experience or training.
  • Basic use and navigation of a computer.
  • Previous knowledge of medical terminology a plus.

Call Center Agent Qualifications:

  • Outgoing, personable, team player.
  • Strong listening and communication skills.
  • Attention to detail.
  • Dependable and able to follow through on tasks.
  • Ability to learn new policies, procedures, and terminology.

Candidates will be required to pass drug screen and background check upon hire.